Terms of Service

1. Scope

These general terms and conditions apply in the version current at the time the contract is concluded to all business relationships between ColdFuel GmbH (hereinafter: we or us) and its customers (you). By ordering goods or services, these conditions are considered accepted. Deviating conditions require written confirmation from us.

2. Contract Formation

The presentation of products in the online shop does not constitute a legally binding offer but is merely a non-binding online catalog. Simply placing products in the "shopping cart" does not constitute a binding order. You only place a binding order for the products in your shopping cart by clicking the "Order" button on the order page. We will then immediately send you an order confirmation by email, with the receipt of which the contract is concluded. Acceptance is subject to legal admissibility and the availability of the ordered goods or services. Items that are temporarily unavailable must be reordered. The availability display in the online shop serves as information, not as a delivery confirmation, and may be inaccurate in exceptional cases. Price fluctuations for products due to harvest or currency fluctuations are possible. The price stated at the time the contract is concluded is decisive.

3. Delivery and Shipping Costs

We will deliver the goods you ordered to the address you provided as quickly as possible. In exceptional cases, products may not be deliverable. In such cases, you will receive an information email regarding exchange or refund. If you do not agree to the exchange, simply notify us by email (info@coldfuel.ch) or by phone, and we will remove the product from your cart. We are entitled to make partial deliveries and partial services at any time, provided these are reasonable for you. If partial deliveries are carried out by us, we will bear the additional postage costs. If you are not at home, we are permitted to leave your delivery in front of your doorstep or according to your deposit instructions, which you can provide when completing your order. Only at the explicit request of the customer and with the exclusion of liability for any damage due to mishandling or similar will we deliver into the apartment, i.e., through the front door to place the goods, for example, on the kitchen table.

All deliveries are subject to the indicated price excluding applicable VAT. Postage fees are not included in the price.

4. Retention of Title, Withdrawal from the Contract

We reserve ownership of the goods until full payment has been received. If you act in breach of contract, especially if you do not meet your payment obligations despite a reminder from us, we may withdraw from the contract after a reasonable period and demand the return of any goods still in your possession. In this case, we are entitled to dispose of the goods after their return. We reserve the right not to enter into a contract in the event of a negative result from a credit check.

5. Payment Due Date

We only accept the payment methods displayed during the ordering process. The purchase price and any shipping costs are due upon conclusion of the contract. Invoices are payable within 30 days unless otherwise agreed. We may demand advance payment without providing reasons. The order will then be processed after receipt of payment.

Vouchers are only redeemed under the conditions stated on the voucher. It is not permitted to sell vouchers or voucher codes without our prior written consent. If payment is made using a voucher, any remaining balance will be credited to the customer account and automatically applied to the next order. The accumulation of promotions, vouchers, and discount codes is not permitted.

6. Warranty and Liability

If delivered goods are defective at the time of transfer of risk, for example, manufacturer errors or incorrect delivery, we will, if possible, arrange for a replacement delivery. If replacement delivery fails, you may request cancellation of the purchase. Our liability for our own fault and that of our employees, legal representatives, and agents is limited to intent.

7. Addresses

Provider and contractual partner for the offers on these websites:

ColdFuel GmbH, Baarerstrasse 27, 6300 Zug

Address for returns:

ColdFuel GmbH, Baarerstrasse 27, 6300 Zug

8. Data Protection

We use the data you provide to fulfill and process your order. Your data will be passed on to the shipping company responsible for delivery, as far as is necessary for the delivery of the goods. For payment processing, we forward your payment data to our bank. Your data will not be passed on to other third parties or used for advertising purposes. Once the contract has been fully processed and payment has been made in full, your data will be blocked for further use and deleted after the statutory retention periods. We protect our website and other systems with technical and organizational measures against loss, destruction, access, modification, or dissemination of your data by unauthorized persons. Despite regular checks, complete protection against all dangers is not possible.

According to the Federal Act on Data Protection (DSG), you have the right to free information about your stored data (Art. 8 DSG) and the right to correction (Art. 5 para. 2 DSG). Requests for information can also be made electronically to the appropriate office. For questions regarding the collection and processing of your personal data and for information and correction requests, contact: info@coldfuel.ch;

You can visit our site without providing personal information. We only store access data without personal reference, such as the name of your Internet Service Provider, the page from which you visit us, or the name of the requested file. We use this data exclusively to improve our offer and do not allow any conclusions to be drawn about your person. Personal data is only collected if you voluntarily provide it to us as part of your goods order, when opening a customer account, or when registering for our newsletter. We use the data you provide without your separate consent exclusively to fulfill and process your order. Once the contract has been fully processed and payment has been made in full, your data will be blocked for further use and deleted after the statutory retention periods unless you have expressly consented to further use of your data. If you register for the newsletter, your email address will be used for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time.

According to the Federal Act on Data Protection (DSG), you have the right to free information about your stored data (Art. 8 DSG) and the right to correction (Art. 5 para. 2 DSG). Furthermore, you may request the deletion of your data if it is no longer required for contract processing and also request that your data be blocked. Requests for information and requests for blocking or deletion can also be made electronically to the appropriate office. For questions regarding the collection and processing of your personal data and for information and correction requests, contact: ColdFuel GmbH, Baarerstrasse 27, 6300 Zug, info@coldfuel.ch;

Any consent given to reminders of incomplete orders can be revoked at any time with effect for the future.

We also use the following services: Google Play Services (https://policies.google.com/privacy), Firebase Analytics (https://firebase.google.com/policies/analytics/), Crashlytics (http://try.crashlytics.com/terms/privacy-policy.pdf)

9. Email Advertising

If you register for our newsletter, we use the data you provide to send you the newsletter. You can revoke this consent at any time with effect for the future by unsubscribing from the newsletter.

10. Storage of Customer Data

Any consent given to the storage of your customer data can be revoked at any time with effect for the future.

11. Cookies

We use cookies on various pages to make visiting our website more attractive and to enable the use of certain functions. These are small text files that are stored on your computer. Most of the cookies we use are deleted from your hard drive at the end of the browser session (so-called session cookies). Other cookies remain on your computer and enable us to recognize you when you visit us again (so-called permanent cookies). Our partner companies are not permitted to collect or process personal data via cookies on our website. You can prevent the storage of cookies in your browser by restricting or deactivating the storage and reading of cookies via the menu bar "Tools > Internet Options > Privacy" (Internet Explorer) or "Settings > Privacy" (Firefox). Please note that certain functions of our website cannot be used without cookies.

12. Disclosure of Personal Data to Third Parties

Your data will be disclosed to our delivery companies as far as is necessary for the delivery of the goods. For payment processing, we pass your payment data on to our bank. This data is only processed to the extent that we are permitted to process it ourselves. In addition, your personal data will not be disclosed to third parties.

13. Web Analytics with Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", text files that are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will, however, be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website usage and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; however, please note that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

14. Credit Checks and Scoring

If we provide advance payment, e.g., for purchase on account, we may obtain a credit report from a credit agency [optional: name of the agency] using mathematical and statistical methods to protect our legitimate interests. For this purpose, we transmit the personal data required for a credit check to a credit agency [optional: name of the agency] and use the information received about the statistical probability of a payment default to make a balanced decision about establishing, executing, or terminating the contractual relationship. The credit report may contain probability values (score values) calculated based on scientifically recognized mathematical-statistical methods, and address data may be included in the calculation. Your interests worthy of protection will be considered in accordance with legal regulations. If we provide advance payment, e.g., for purchase on account, we may obtain a credit report from a credit agency to protect our legitimate interests. For this purpose, we transmit the personal data required for a credit check to a credit agency and use the information received about the statistical probability of a payment default to make a balanced decision about establishing, executing, or terminating the contractual relationship. We will gladly inform you on request which credit agencies we use for this purpose.

15. Facebook Social Plugins

Our website uses social plugins ("plugins") of the social network Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the addition "Social Plugin by Facebook" or "Facebook Social Plugin". An overview of Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins. When you access a page of our website that contains such a plugin, your browser establishes a direct connection to Facebook's servers. The content of the plugin is transmitted by Facebook directly to your browser and integrated into the page. Facebook thereby receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not logged in to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there. If you are logged in to Facebook, Facebook can directly assign your visit to our website to your Facebook profile. If you interact with the plugins, for example, by pressing the "Like" button or leaving a comment, this information is also transmitted directly to a Facebook server and stored there. The information is also published on your Facebook profile and shown to your Facebook friends. For the purpose and scope of data collection and further processing and use of the data by Facebook, as well as your rights and settings options to protect your privacy, please refer to Facebook's privacy policy: http://www.facebook.com/policy.php. If you do not want Facebook to assign the data collected via our website directly to your Facebook profile, you must log out of Facebook before visiting our website. You can also completely block the loading of Facebook plugins with add-ons for your browser, e.g., with the "Facebook Blocker" (http://webgraph.com/resources/facebookblocker/).

16. Customer Reviews

If you write a customer review for products offered by us, you grant us the exclusive and unlimited license to use it further. We reserve the right not to display a customer review, to display it only for a limited time, to shorten or edit it, or to leave it out entirely.

Customer reviews reflect the opinion of customers only and do not necessarily correspond to our own views.

17. Right of Withdrawal

1) Consumers have the right to withdraw the contract declaration within 48 hours of receipt of the goods. Withdrawal must be made in writing by email to info@coldfuel.ch.

2) Cancellations of subscriptions and other orders: If a customer has set up a subscription, it must be canceled at least 5 calendar days before the next delivery. Cancellations of individual orders are unfortunately not possible.

18. Final Provisions

The provisions of Swiss contract law apply. Zug is the exclusive place of jurisdiction for all disputes arising from a contract with ColdFuel GmbH. We reserve the right to change these general terms and conditions at any time. The binding version of the terms and conditions is available at www.coldfuel.ch.