Refund Policy
Consumers are entitled to a right of withdrawal according to the following provisions. A consumer is defined as any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity:
1. RIGHT OF WITHDRAWAL
1.1 Consumers have the right to revoke the contractual declaration within 48 hours after receiving the goods. The revocation must be made in writing by email to info@coldfuel.ch.
1.2 Cancellation of subscriptions and other orders: If a customer has set up a subscription, it must be cancelled at least 5 calendar days before the next delivery. Cancellations of single orders are unfortunately not possible.
2. General Information
1) Please avoid damaging or contaminating the goods. Please return the goods in the original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure with suitable packaging that the goods are adequately protected against transport damage.
2) Please do not send goods back to us as freight collect.
3) Please note that the aforementioned points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.
3. Withdrawal Form
If you wish to revoke the contract, please fill out this form and return it to us.
Coldfuel GmbH
Baarerstrasse 27
6300 Zug
Email: info@coldfuel.ch
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of customer
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Address of customer
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Signature of customer (only if notification is on paper)
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Date
(*) Delete as appropriate